Legal
Terms of Use
Effective date: 6 August 2026
These Terms of Use (“Terms”) govern your use of the BedtimeStories mobile application, website and related services provided by NeuraVision Private Limited (“NeuraVision”, “we”, “us” or “our”).
Please read these Terms before creating an account, starting a subscription or using the Services. By using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Who may use the Services
You must be at least 18 years old and legally able to enter into a contract to create an account or purchase a subscription.
BedtimeStories is intended to be set up and managed by a parent or legal guardian for a child. Children must not create accounts, purchase subscriptions or communicate personal information to us independently.
By creating a child profile, you confirm that you are the child’s parent or legal guardian, or that you otherwise have lawful authority to provide and manage the child’s information.
2. Accounts and security
You must provide accurate information and keep it reasonably current. You are responsible for safeguarding your login details and for activity carried out through your account, except where the activity results from our failure to use reasonable security measures.
3. The BedtimeStories service
BedtimeStories provides access to audio stories and related features. The App may use a child profile’s age, gender, selected avatar, preferences and listening activity to organise or recommend suitable stories and themes.
Recommendations are intended as a practical guide for parents and guardians. You remain responsible for deciding whether a story, theme or feature is suitable for the child using the App.
Story availability, categories, narration, features and the size of the content library may change as the service develops.
4. Subscriptions, payment and renewal
Paid access is offered through subscriptions processed by the Apple App Store. The available plan, subscription period, price and included features will be shown before purchase.
Unless the purchase screen states otherwise, a subscription automatically renews for the same period until it is cancelled. Apple charges the payment method linked to the subscriber’s Apple account in accordance with Apple’s terms.
You can manage or cancel a subscription through your Apple account or App Store subscription settings. Cancellation takes effect according to Apple’s applicable rules. Deleting a BedtimeStories account or removing the App does not cancel an Apple subscription.
Refund requests, billing disputes and payment-method issues are handled by Apple under its policies. NeuraVision does not receive or store full payment card details.
Where a free trial or introductory offer is available, its duration and the price payable after the offer will be shown before confirmation. Unless cancelled before the end of the offer period, the subscription may convert to a paid auto-renewable subscription in accordance with the purchase terms shown by Apple.
The App may provide a restore-purchases function for eligible purchases associated with the user’s Apple account.
5. Licence to use the App
Subject to these Terms, NeuraVision grants you a limited, personal, non-exclusive, non-transferable and revocable licence to use the App for private, non-commercial use on Apple-branded products that you own or control, as permitted by Apple’s applicable usage rules. Use by other accounts through Family Sharing is permitted only where Apple and NeuraVision have enabled it.
The App is licensed, not sold. No ownership right in the App or its content is transferred to you.
6. Intellectual property
The App, website, stories, recordings, artwork, branding, software, interface and other materials are protected by intellectual property laws.
Rights in these materials belong to NeuraVision or to the relevant licensors, service providers or content owners. This includes third-party technology, development tools, reusable software and other materials that are licensed to NeuraVision or used to operate the Services.
Except for the limited licence granted under these Terms, you may not copy, record, reproduce, publish, distribute, sell, licence, adapt or create derivative works from any part of the Services without prior written permission from the relevant rights owner.
7. Your information and feedback
You retain any rights you have in information that you provide. You give us permission to host, process, copy and use that information only as reasonably needed to provide, secure and improve the Services, comply with law and exercise our rights under these Terms.
If you provide suggestions or feedback, we may use them to improve the Services without payment or obligation to you. We will not publicly identify you as the source without permission.
8. Acceptable use
You must not:
- Use the Services for an unlawful, fraudulent or abusive purpose
- Attempt to gain unauthorised access to an account, system or data
- Interfere with security, availability or normal operation of the Services
- Use automated means to extract, scrape or copy content or data without permission
- Reverse engineer, decompile or attempt to discover source code, except to the limited extent that applicable law does not allow this restriction
- Circumvent subscription limits, access controls or territorial restrictions
- Share an account outside the use permitted by the subscription and Apple’s rules
- Upload or transmit malicious code or material that infringes another person’s rights
9. Service availability and changes
We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. Access may be affected by maintenance, updates, internet or device problems, Apple services, hosting providers, security events or matters outside our reasonable control.
We may update the App, replace or withdraw features, change technical requirements or discontinue part of the Services. Where a change materially affects an active paid subscription, we will provide reasonable notice where practicable and required by law.
10. Support
11. Privacy
Our Privacy Policy explains how personal data is handled. By using the Services, you acknowledge that personal data will be handled as described in that Policy and in any notice shown when information is collected.
Privacy and compliance enquiries should be sent to dpo@neuravision.sg.
12. Suspension, termination and account deletion
You may stop using the Services at any time. You may initiate account deletion through the account deletion option in the App.
We may restrict, suspend or terminate access where reasonably necessary to address a serious or repeated breach of these Terms, fraud, misuse, a security risk, legal requirements, non-payment or conduct that may harm users, NeuraVision or a third party. Where appropriate, we will give notice and a reasonable opportunity to correct the issue.
Termination or account deletion does not automatically cancel an Apple subscription. You must manage cancellation separately through Apple. Sections that are intended to continue, including intellectual property, liability, governing law and accrued payment obligations, remain effective after termination.
13. Third-party services
The Services may depend on or link to third-party services, including Apple platform, payment, hosting and infrastructure services. Your use of those services may be subject to separate terms. You must comply with applicable third-party terms when using the App.
We are not responsible for an independent third party’s acts or services, but this does not limit any responsibility that we cannot lawfully exclude for providers acting on our behalf.
14. No medical or professional advice
BedtimeStories is a general storytelling and entertainment service. It is not a medical, psychological, educational or sleep-treatment service. Content and recommendations are not professional advice and do not diagnose, treat or prevent any condition.
If you have concerns about a child’s health, development, behaviour or sleep, seek advice from an appropriately qualified professional.
15. Warranties and disclaimers
The Services are provided on an “as available” basis. To the fullest extent permitted by law, we do not promise that every story, recommendation or feature will meet every user’s needs, or that the Services will always be uninterrupted, secure or free from errors.
Nothing in these Terms excludes any warranty, condition or consumer right that cannot lawfully be excluded or limited.
16. Limitation of liability
To the fullest extent permitted by law, NeuraVision is not liable for indirect, incidental, special or consequential loss, loss of profits, loss of opportunity or loss arising from matters outside our reasonable control.
To the fullest extent permitted by law, NeuraVision’s total liability arising out of or relating to the Services will not exceed the amount you paid for the Services during the 12 months immediately before the event giving rise to the claim.
These limitations do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.
17. Apple App Store terms
Where the App is downloaded from the Apple App Store:
- These Terms are between you and NeuraVision, not Apple. NeuraVision, not Apple, is responsible for the App and its content.
- Your licence is limited to use on Apple-branded products that you own or control, subject to Apple’s usage rules and any permitted Family Sharing arrangement.
- Apple has no obligation to provide maintenance or support for the App.
- If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price for the App, if any, as provided under Apple’s terms. To the maximum extent permitted by law, Apple has no other warranty obligation concerning the App.
- NeuraVision, not Apple, is responsible for addressing claims relating to the App, including product liability, legal or regulatory compliance, consumer protection and privacy claims.
- NeuraVision, not Apple, is responsible for investigating, defending, settling and discharging any third-party claim that the App or your use of it infringes intellectual property rights.
- You represent that you are not located in a country subject to a United States Government embargo or designated by the United States Government as supporting terrorism, and that you are not listed on a United States Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the Apple-related provisions against you.
18. Governing law and disputes
These Terms are governed by the laws of Singapore. The courts of Singapore have jurisdiction over disputes, subject to any mandatory consumer protection or jurisdictional rights that apply in the country where you live.
Before starting formal proceedings, please contact us and allow a reasonable opportunity to resolve the matter.
19. Changes to these Terms
We may update these Terms when the Services, subscription arrangements or legal requirements change. The revised Terms will be published on our website and, where appropriate, made available in the App. If a material change requires consent, we will seek it in the manner required by law.
20. General
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right. You may not transfer your rights or obligations under these Terms without our written consent. We may transfer these Terms as part of a reorganisation, financing, sale or transfer of the Services, subject to applicable law.
21. Contact
NeuraVision Private Limited
60 Paya Lebar Road, #10-36 Paya Lebar Square, Singapore 409051