Privacy & Data
Privacy Policy
How NeuraVision handles personal data for BedtimeStories.
Effective date: 6 August 2026
NeuraVision Private Limited (“NeuraVision”, “we”, “us” or “our”) respects the privacy of parents, guardians and children who use BedtimeStories. This Privacy Policy explains how we collect, use, disclose, protect and retain personal data through our website, the BedtimeStories mobile application and related services (together, the “Services”).
The Services are intended to be set up and managed by a parent or legal guardian. Children should not create accounts or provide personal data to us independently.
1. Who this Policy applies to
This Policy applies to personal data handled by NeuraVision in connection with the Services. It should be read together with our Terms of Use and any notice shown at the point where personal data is collected.
By creating an account or a child profile, the parent or legal guardian confirms that they are authorised to provide the relevant information and to make decisions about its use.
2. Personal data we collect
We collect only the information reasonably needed to operate, secure and improve the Services. The information collected depends on the features used.
2.1 Parent or guardian account information
- Email address
- Login and authentication information kept in protected form
- Account status and settings
- Messages, feedback and support records
2.2 Child profile information
- Profile name or nickname
- Age
- Gender
- Selected avatar
- Story preferences, bookmarks and listening history
2.3 Subscription information
- Subscription product and plan
- Subscription status, renewal status and relevant dates
- Apple transaction or receipt identifiers used to verify entitlement
Payments are processed by Apple. We do not receive or store full credit card or payment card details.
2.4 Usage and technical information
- Stories played, playback activity and feature use
- Device type, operating system and app version
- Internet Protocol address and basic server logs
- Diagnostic, performance and crash information
This information helps us deliver content, maintain security, diagnose faults and understand how the Services are working. Where device permissions are required, the App will request them through the relevant device controls.
2.5 Website and communications information
When you visit our website or contact us, we may receive information contained in your message, basic website server logs and information needed to respond. Our website may use essential cookies or similar technology needed for security and normal operation.
3. How we collect personal data
- Directly from a parent or guardian during registration, profile setup or account management
- Through the use of the App and website
- From Apple when a subscription or purchase is made, renewed, changed, restored or cancelled
- From support, feedback or compliance communications
- From service providers that operate parts of the Services on our behalf
4. Why we use personal data
- Create, authenticate and manage accounts
- Create and manage child profiles
- Recommend and organise age-appropriate stories and themes
- Provide playback, bookmarks, libraries and other App functions
- Verify subscription status and control access to paid features
- Respond to technical support, privacy and compliance matters
- Maintain security, prevent misuse and investigate faults
- Measure service performance and improve the user experience
- Meet legal, regulatory, accounting and dispute-resolution requirements
We do not sell personal data. We do not use child profile information for targeted advertising.
5. Consent and other lawful use
We collect, use and disclose personal data with consent, deemed consent or another basis permitted by applicable law. We will not require personal data that is unnecessary for the relevant feature or service.
A parent or guardian may withdraw consent by contacting our Data Protection Officer. We will explain any practical consequence of the withdrawal. Some information is necessary to maintain an account, provide recommendations, verify a subscription or meet legal obligations. Withdrawal may therefore limit or prevent continued use of the Services.
6. Children’s personal data
Children deserve a higher standard of care. Child profiles are created and managed by an adult parent or legal guardian. We do not offer independent child accounts, and we do not knowingly ask children to contact us or submit personal data directly.
By creating and managing a child profile, the parent or legal guardian consents, on the child’s behalf and to the extent permitted by applicable law, to the handling of the child profile information described in this Policy.
We limit child profile information to what is needed to personalise and operate the App. Parents and guardians can review or update profile information through the App. They may also delete a child profile when it is no longer needed.
If you believe a child has provided personal data without appropriate parental or guardian involvement, contact dpo@neuravision.sg.
7. When we disclose personal data
We may disclose personal data only where reasonably necessary to:
- Cloud hosting, database, security and infrastructure providers
- App development, maintenance and technical support providers
- Email and customer support providers, and analytics or diagnostic providers where enabled
- Apple in connection with App Store subscriptions, transactions and platform services
- Professional advisers, auditors and insurers where necessary
- Regulators, courts, law-enforcement bodies or other authorities where required or permitted by law
- A buyer, investor or successor in connection with a genuine corporate transaction, subject to appropriate safeguards
Service providers may use personal data only for the services they perform for us or as otherwise permitted by law. We use contractual, organisational or other reasonable measures to protect personal data handled on our behalf.
8. Overseas transfers
Some service providers may process or store personal data outside Singapore. Where personal data is transferred overseas, we take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore law, unless an applicable legal exception applies.
9. Retention
We keep personal data only for as long as it is reasonably needed for the purposes described in this Policy, to maintain necessary business records, to resolve disputes or to meet legal and regulatory requirements.
When information is no longer required, we will delete it, anonymise it or otherwise cease retaining it in identifiable form. Information held in routine backups may remain until the relevant backup is securely overwritten or retired.
10. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal. These measures may include access controls, protected authentication, secure hosting, logging, backups and restrictions on administrative access.
No online or electronic system can be guaranteed to be completely secure. Parents and guardians should keep login details confidential and notify us promptly if they suspect unauthorised access. Where a data breach is notifiable under applicable law, we will notify the relevant authority and affected individuals as required.
11. Access, correction and account deletion
A parent or guardian may request access to, or correction of, personal data under our control by contacting our Data Protection Officer. We may need to verify identity and authority before acting on a request, and legal exceptions may apply.
An account holder may initiate account deletion through the account deletion option in the App. If the App cannot be accessed or a technical problem prevents use of that function, contact technical support. Account deletion removes or anonymises associated personal data, subject to information that must be retained for legal, security, accounting or dispute-resolution purposes.
Deleting a NeuraVision account does not cancel an active Apple subscription. The subscription must be cancelled separately through the Apple account or App Store subscription settings.
12. Subscriptions and billing
BedtimeStories subscriptions are offered and processed through the Apple App Store. Apple controls billing, renewal, cancellation and refund procedures. We receive only the information needed to verify whether a subscription is active and what service access should be provided.
13. Third-party services and links
The Services may contain links to, or operate with, third-party platforms. Their handling of personal data is governed by their own terms and privacy policies. We are not responsible for an independent third party’s privacy practices, although we remain responsible for service providers processing personal data on our behalf as required by applicable law.
14. Changes to this Policy
We may update this Policy when our Services, technology or legal obligations change. The revised version will be published on our website and, where appropriate, made available in the App. The effective date at the top of the Policy will be updated.
15. Contact us
Use the contact that matches the nature of your request:
NeuraVision Private Limited
60 Paya Lebar Road, #10-36 Paya Lebar Square, Singapore 409051
Messages sent to these addresses are handled by authorised NeuraVision personnel assigned to the relevant support or compliance function.