Privacy Policy

Neuravision Holdings Pte Ltd ("Neuravision", "we", "our", "us") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use our mobile application (BedtimeStories), website, and related digital services (collectively, the "Services").

By downloading, accessing, or using our Services, you confirm that you are at least 18 years of age and agree to the terms of this Privacy Policy. The App is intended for use by parents and legal guardians on behalf of their children.

We collect personal data necessary to operate and improve our Services. We do not intentionally collect sensitive personal identifiers such as NRIC/FIN, full payment card details, or precise GPS location.

We collect personal data through:

• Account registration and in-app profile creation
• Subscription activation via Apple App Store
• Voluntary feedback or customer support requests
• App analytics and diagnostic logs
• Cookies and similar technologies (for website use)

We collect and use personal data to:

• Create and manage user accounts
• Provide access to audio content and personalised story recommendations
• Manage and verify subscription status and enforce plan limits
• Process customer support requests
• Improve app functionality and user experience
• Conduct internal research and performance analytics
• Comply with applicable legal and regulatory obligations

Subscriptions are processed exclusively through the Apple App Store. Neuravision does not collect or store credit card information directly.

All billing, renewals, cancellations, and refund requests are governed by Apple's terms and policies. Users are responsible for managing their subscriptions via Apple account settings.

We may disclose personal data to:

• Hosting and cloud infrastructure providers
• App development and technical maintenance providers
• Analytics service providers
• Regulatory authorities where required by applicable law

Some of our service providers may process data outside Singapore. Where such transfers occur, we take reasonable steps to ensure that personal data remains protected in accordance with applicable data protection requirements, including the PDPA.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law.

If you request account deletion, we will delete or anonymise your personal data unless legal retention obligations apply.

You may request deletion of your account and associated personal data by:

• Using the account deletion function within the App, or
• Contacting us at admin@neuravision.sg

We implement reasonable administrative, technical, and physical safeguards to protect your personal data, including:

• Encrypted password storage
• Secure hosting infrastructure
• Restricted administrative access controls
• System monitoring and logging

You may request access to, or correction of, your personal data held by us at any time by contacting:

Neuravision Holdings Pte Ltd
Attn: Data Protection Officer
60 Paya Lebar Rd, #10-36 Paya Lebar Square, Singapore 409051
Email: admin@neuravision.sg

We will respond to all requests in accordance with the timeframes prescribed by the PDPA.

You may withdraw consent to the collection, use, or disclosure of your personal data at any time by:

• Deleting your account through the App or via email request, or
• Contacting us directly at admin@neuravision.sg

Child profiles are created and managed exclusively by parents or legal guardians. We do not knowingly collect personal data directly from children without parental involvement.

Parents and guardians are solely responsible for the accuracy of information entered into child profiles. If you believe a child has provided personal data without appropriate parental consent, please contact us at admin@neuravision.sg so we can take appropriate action.

Our Services may contain links to third-party platforms such as Apple, Google, or social media platforms. These third parties operate their own privacy policies. Neuravision is not responsible for the data protection practices of any third-party platform.

We may update this Privacy Policy from time to time to reflect changes in applicable law, technology, or our Services.

Updated versions will be published on our website at neuravision.sg and within the App, with a revised effective date. Continued use of the Services after any update constitutes acceptance of the revised Policy.

For all privacy-related enquiries or requests:

Neuravision Holdings Pte Ltd
60 Paya Lebar Rd, #10-36 Paya Lebar Square, Singapore 409051
Email: admin@neuravision.sg
Website: neuravision.sg